女：那么，关于客服工程师怎么样呢，那个部门的主要弱点是什么呢？
Woman: Uh-huh. And what about the service engineers: what's the main weakness in that department?
担任客服工程师时，主要工作内容如下： 1。客户端的品质状况收集，异常问题的原因分析并反馈厂内推动改善；
As a customer service engineer, the main work as follows: 1. The quality of the client state to collect, analyze unusual cause of the problem and feedback to promote the improvement of the factory;
让每个人都参与进来：尽可能让你的管理层，创始人，工程师，产品经理和客服人员参与到销售流程当中来。
Involve everyone: get as many of your executives, founders, engineers, product managers, and customer-service folks involved in the sales process as possible.
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