这时，他会向客户服务人员咨询，客服人员会告诉他这是一个已知的问题，但是还没有修复。
Then, he calls the help desk and someone tells him that it's a known problem that has not been fixed yet.
站点还提供与客户服务的会话，如果Ken无法通过FAQ或玩家指南解决他遇到的问题，就可以向客服人员咨询。
Your site also offers the option to open a chat session to customer service, if Ken is unable to answer his questions using the FAQ or tutorial information provided.
ChatStat和LivePerson等公司开始协助企业设立双向的即时IM聊天工具，让客服人员可以在网上随时回答消费者的问题。
Companies like ChatStat and LivePerson help businesses set up two-way live IM chats between consumers and customer service reps to instantly answer consumer questions online.
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