例如，分支银行出纳员对台式电脑的功能性需求不同于销售和市场人员、管理人员和联系中心客服代表。
For example, the functional needs of a branch bank teller are different from those of the sales and marketing person or the contact-center customer service representative or supervisor.
提供出色客服的另一个关键是客服人员本地化——不要把消费者指到某个海外电话服务中心的客服代表那里去。
The other key to providing accurate customer service is providing local service reps — not connecting consumers to a rep based in a foreign call center.
呼叫中心人员，前线服务人员，客服代表。
Call Center Reps, all Frontline Personnel, customer service Reps.
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