具有确定与实施客户满意度提升计划的广泛经验。
Has extensive experience identifying and implementing customer satisfaction improvement initiatives.
监控整个集团的内外部客户满意度指标，制定改进计划并监督执行，完成活动反馈报告从而帮助和支持运营部门的人提升客户满意度。
Monitor group wide customer satisfaction KPIs (both internally and externally), develop and supervise the execution of action plans and obtain feedback reports to support operational departments.
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