与能够和客户进行第一手交流的特性团队相比，可能会错误的认为专注开发并且持续完善核心服务的团队贡献的价值较小。
Teams who work on developing and continuously improving core services may be wrongly perceived as delivering less value than feature teams that have a firsthand interaction with their customers.
公司在提供服务与信息时，能够与客户更有效、更快捷地进行交流。
Companies can communicate better and faster with their customers in providing service and information.
在这个场景中我两次提到了聊天——在等待玩游戏的玩家之间的聊天，以及玩家与客户服务人员之间的交流。
I mentioned chat twice in the scenario — among members waiting to play the game and for contacting customer service.
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