客户感知是客户与服务系统之间互动过程中的“真实瞬间”，是影响客户服务感知的直接来源。服务质量很大程度上取决于客户感知，客户感知又以服务接触能力为基础。
客户感知价值 Customer Perceived Value ; CPV
客户感知度 Quality of Experience ; QOE
客户感知成本 customers perceptible cost
客户感知到的价值 CPV
客户感知服务质量 service quality apperceived by customer
客户可感知价值 Customer Perceived Value ; CPV
是客户可感知价值 Customer Perceived Value ; CPV
客户供货商感知 customer vendor perception
客户价值感知 customer value perception
Highly centralized operation and maintenance ,customer perception,network operators ,service branding,and maintenance outsourcing have become main trends in network operation and maintenance.
通信网络运维呈现高度集中、客户感知、网络经营、服务品牌、运维外包5个主流趋势,这标志着中国通信行业的运维管理水平与管理能力达到相对较高的层次。
参考来源 - 通信运维管理发展趋势·2,447,543篇论文数据，部分数据来源于NoteExpress
提高客户感知价值。
客户感知的好坏取决于产品是否能真正满足客户的期望需求。
Customer perceives value depends on whether the products meet the customer expectations or not.
解决品质问题也能够让客户感知到品质，及时发货也能带动销售。
Resolving quality problems has also had an impact on perceived quality by customers and on-time delivery, which has helped with sales.
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