可以就产品问题(如回叫)提出早期警告，跟踪现有客户情绪(客户声音)。

Early warnings can be issued regarding product issues (e.g. item recalls) and current consumer sentiment can be tracked (voice of the customer).

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和顾客当面交谈(更重要的是，倾听)能让你更了解这些体验对客户情绪的影响。

Actually talking to customers (and more importantly, listening) can give you a better sense of the emotional implications of your customer experience.

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思科系统报告了令人失望的收益并发表了使客户情绪低落的评论。几小时后，思科系统助长了悲观情绪，下挫超过8%。

Cisco Systems added to the downbeat mood after hours, tumbling more than 8% after reporting disappointing earnings and uttering glum remarks on the sentiment of its customers.

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