平衡计分卡的核心思想是利用企业的四个层面， 即财务层面(Financial perspective)、 客户层面(Customer perspective)、 业务层面(Internal business process perspective)、 学习层面(Learning and growth perspective)之间相互驱动的因果关系来展...
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在消费者和终端客户层面，不合格产品是在被购买和使用后退回的。
At the consumer or end-customer level, defective product comes back after purchase and some level of use.
材料计划和采购过程的描述应从客户层面开始通过内在生产一直到供应商层面。
Materials Planning and Logistics processes are described starting from customer interface, through internal production until supplier interface.
由于机构层面的小额信贷绩效分析已经比较成熟，本文的重点放在客户层面绩效分析上。
As the level of microcredit institutions performance analysis has been more mature, the paper's focus on the customer level performance analysis.
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