本文首先在前人研究的基础上构建了客户价值构成要素体系，并进一步提出客户价值构成及其影响因素模型。

In this article, we firstly summarized the construct system of customer value through the literature review. Then, we brought forward the model of customer value construct and its influencing factors.

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通过对前人在该领域内的研究成果的回顾和总结，我们提出了客户价值的构成要素体系，并构建了客户价值构成及其影响因素模型。

Through the literature review in this field, we summarized the construct system of CV, and brought forward the model of CV construct and its influencing factors.

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用例根据客户情况或问题而开发，其构成包含角色、目标和商业价值。

Use cases are developed from a customer scenario or issue, with role, goal and business value as its constituents.

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