实时参考咨询的过程模式体现了实时参考咨询实时交互的特点，而这一特点正是实时参考咨询备受图书馆和用户关注的原因。
The process model of online chat reference embodies the real-time and reactive features, which is one of the reasons why online chat reference is cherished by many librarians and users.
以碧聊聊天室网络平台为基础，利用一定的技术，构建一个具有交互式、实时性、动态性等优点的网络参考咨询室。
On the basis of the Bchat Chatroom, the author has designed a network reference and inquiry room integrating email, BBS, chat, Web page, etc. and having the interactive, realtime and dynamic nature.
概述实时虚拟参考咨询的窘困现状并分析其原因。
This paper indicates the current dilemma of the real-time reference service and analyzes its reason.
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