• key customer manager system - 引用次数：2

  This paper analyses the problems that the key customer manager system(KCMS) was applied in the power supply companies. Then the system structure of Electric Customer Relationship Management (ECRM) is proposed.

  该文在分析目前供电企业实施大客户经理制所存在问题的基础上,提出了电力客户关系管理(ECRM)的系统结构, 并分析了大客户经理制在该系统中的具体应用。

  参考来源 - 基于电力CRM的大客户经理制的实践研究

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