在交流过程中，真正嘴巴里讲的只占很少部分：确切地说，占7%。
Only a small percentage of communication involves actual words: 7%, to be exact.
现在无可惊异的是，队员们几乎默认的在交流过程中，都使用了在线聊天以及实时约会。
It will come as no surprise by now that these teams almost by default use online chats and real-time data in their communication.
依据每个参与者以及在交流过程中他们的语调所表现出的东西，还有达成自我和他人目标的成就感，来评估信任度、诚实和公平。
Assess the degree of trust, honesty and fairness you can expect from each participant and what bearing that will have on the tone of the conversation and achievability of your and others' objectives.
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