处理客户投诉，并协助调查，根据客户级别按时反馈给客户。
Handle the complaints from customer, assist in investigation and feedback to customer timely according to customer level.
协助客户关系经理处理投诉文件，投诉分析报告，并向管理层做好汇报及给予分析可解决方案的建议。
Assist CRM Manager in compiling customer complaints files, providing analysis and reports, reporting to DM managements and providing advises or proposals to solve the case.
产品售后技术服务，如协助处理质量改进要求的客户投诉。
Handles after-sale services, e. g. provides assistance with customers complaints of response to quality improvement request.
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