然而对医院服务质量管理的理论方法研究却相对滞后，而在这其中，医院服务质量评估与量化一直是研究的一个难题。
However, for hospital service quality management to the study is relatively slow, and in this one, the hospital service quality assessment and quantitative research has been a problem.
文章认为医院的质量管理不能停留在单一的医疗服务质量管理的认识上，需要有“大质量”观。
The author thinks that hospital quality management can't rest on cognition of single quality management towards medical service and it should be an outlook on great quality.
目的实现医院护理服务质量管理的科学化、健全化、系统化、合理化。
Objective To achieve scientific, perfect, systematic and reasonable nursing care quality management.
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