课程包括员工管理，电子商务，开办费和税收等。

Topics of study include everything from employee supervision and ecommerce to start-up costs and taxes.

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领导者必须能够明智地分配和管理资源，包括员工的专业技能。

Leaders have to be able to delegate and manage resources wisely—including staff expertise.

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包括政策和过程、前台客户服务、员工培训、市场营销、系统和信息管理。

This includes policies and processes, front-of-house customer service, employee training, marketing, systems and information management.

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