综合讲评存在问题，制定改进措施。
The problems were evaluated comprehensively, and measures for improvement were formulated.
目的对病案复印过程中存在的问题，分析原因，制定改进措施。
Objective By rethinking the problems in the process of medical records copying and analyzing the causes, we formulated measures for improvement.
结果妥善处理护理投诉，从中捕捉共性、有价值的信息，有针对性地制定改进措施。
Results Handling nursing complaint properly, and catching the common and valuable information, then taking corresponding measures to improve nursing administration.
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