减少对客户的反应时间 Reduce Customer Response Time
学习客户的语言——一旦理解了客户的问题领域，我们能减少客户的担心。
Learn the client's language - by understanding clients problem domain we help reduce fear.
他通过发表论文、FAQ，和期刊文章来减少客户的学习曲线，从而减少所有权的成本。
He reduces the cost of ownership by publishing papers, FAQs, and journal articles to reduce the client's learning curve.
该工具在即提高收集数据和复制问题的准确性和完整性的同时，也有助于减少客户的时间和精力。
The tool also helps clients by reducing the time and effort, while improving accuracy and completeness in gathering data and reproducing a problem.
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