当沟通出现问题时忍住责怪顾客的冲动。

Resist the urge to blame the customer when communication goes awry.

youdao

当沟通出现问题时忍住责怪顾客的冲动。有效的沟通归根结底是你的责任，而不是顾客的。

Resist the urge to blame the customer when communication goes awry. Effective communication is ultimately your responsibility - not your customer's.

youdao

顾客和同事们在在一起的时候，都会一时冲动创造出一些意想不到的或不那么合适的环境来掩盖自己！ 而他们却认为这是幽默！

Spontaneous events with clients and co-workers create the surprises and uncomfortable situations which call for humor as a coping tool.

youdao