第三部分，饭店企业内部服务质量差距模型的构建。
Part three: Construction of the gap model of the service quality inside hotel enterprises.
目的提取内部服务质量因子，并对员工满意度模型进行实证研究。
Results Internal service quality factor includes work & colleague, assistant management, work condition, work payment, consistency between responsibility and authorization.
内部服务质量与员工工作满意度呈显著正相关，它对员工工作满意度有部分的预测作用。
Internal service quality is related to employee's job satisfaction and it can forecast employee's job satisfaction.
应用推荐