其次，介绍了六西格玛项目团队和质量管理小组之间的个同。
Next, some differences between Six Sigma project team and quality circle team are presented.
六西格玛质量管理是现代企业进行质量控制和工艺优化最强有力的方法，是企业增加客户满意度并获得持续改进的系统工具。
Six Sigma is the most cogent method for modern enterprises to control quality and optimizing process, it is also a systematical tool to satisfy customers and to achieve persistent improvement.
六西格玛质量管理体系独特的理念和灵活的实施思路符合服务质量管理的特点，能够提供数量化的方法和思路来管理银行服务的流程。
The unique idea and flexible approaches according with the characteristics of service quality management can provide quantitative methods to manage the process of banking services.
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