这家公司一直在倾听消费者的声音，它明白自己得与顾客一道成长，并稳定他们。
The company is listening to its customers and knows it must evolve and grow with customers to keep them.
组织应当策划并建立有效和高效地倾听“顾客的声音”的过程。
The organization should plan and establish processes to listen effectively and efficiently to the "voice of the customer".
我和许多公司打过交道，比如银行、餐厅、保险公司和商店，他们都说自己在“倾听”顾客的声音。
I've worked with a number of companies – including banks, restaurants, insurance companies and stores – that claimed to "listen" to their customers.
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