2002秋季课程：营销管理(Marketing Management) 2002秋季课程：倾听顾客( Listening to the Customer ) 2002秋季课程：策略营销的评估(Strategic Marketing Measurement) ..
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倾听顾客的要求是当今公用事业新型管理准则中的一部分。
Listening to customers is now part of the mantra of new management in public services.
是否虚心倾听顾客的抱怨？
Whether modestly listens attentively to customer's complaint?
我们倾听顾客的意见，家长们不停地告诉我们他们支持我们的套餐。
We listen to our customers, and parents consistently tell us they approve of our Happy Meals.
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