读客户邮件，听到他们的挫折，倾听他们的建议并且向他们学习。
Read customer emails, hear their frustrations, listen to their Suggestions and learn from them.
最好的答案采取折中策略，这样说更有效，“是的，我会学习并且倾听，但是我也需要熟悉过程。”
The best answers take a middle ground, effectively saying, "Yes, I will learn and listen, but I will also get on with things."
Dell与客户的直接联系——倾听，学习并且与客户直接联系(Dell大约有100位雇员使用Twitter与客户保持联系)。
Direct connections between Dell and customers - listen, learn and engage in direct connections with customers (There are ~ 100 Dell employees using Twitter to connect with customers).
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