员工的许多不满源自上司不愿倾听员工的意见。
Much of the dissatisfaction stems from supervisors' unwillingness to listen to their employees.
他们倾听员工，激励员工，并为其提供了明确而坚定的指导。
They listen to their employees, engage them and provide clear and consistent direction.
而老板则应该及早消弭冲突、倾听员工的抱怨、防止工作环境过度拥挤并制定合理的工作量和完成期限。
And bosses should defuse conflicts early, listen to staff complaints, avoid overcrowding and set realistic workloads and deadlines.
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