信访制度，是指公民个人或群体以书信、电子邮件、走访、电话、传真等参与形式与国家的政党、政府、社团、人大、司法、政协、社区、企事业单位负责信访工作的机构或人员接触，以反映情况，表达自身意见，吁请解决问题，有关信访工作机构或人员采用一定的方式进行处理的一种制度。 2013年，中国信访制度正在进行重大变革，即国家对各省市不再搞全国范围的信访排名、通报，有关部门确立了“把矛盾化解在当地”的新思路。 2014年2月，中央要求实行网上受理信访制度，增强办理透明度。
信访制度(the system for handling complains in the form of letters and visits from the public)
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信访工作制度 the system for handling public complaints made in the form of letters or visits
涉法涉诉信访依法终结制度 conclusion system in accordance with the law for complaints in the form of letters and petitions involving legal issues
论信访的制度定位 Study & Exploration
China’ s complaint and letters and visits from the masses is the politics participation special form, which has developed with the changes of political participation and has also experienced four stages.
信访的发展变化随着政治参与的发展变化而变化，在政治参与的历史演进中信访制度也相应经历了四个阶段。
参考来源 - 政治参与视角下的公民信访The imperfect of political participation system has formed the heavy inquiry question. To find the scientific way of reform inquiry system we must reform politics participation system at the same time .
政治参与制度的不完善是形成信访问题的重要原因，只有在完善政治参与制度的大背景下才能形成科学的信访制度改革思路。
参考来源 - 政治参与视角下的公民信访The Letters and Calls System is one with Chinese characteristics in the process of socialist construction.
信访制度是我国社会主义建设过程中的一项具有中国特色的制度。
参考来源 - 我国信访制度改革研究·2,447,543篇论文数据，部分数据来源于NoteExpress
然而，“信访洪峰”现象并未因新条例的出台而减弱，信访制度正面临着前所未有的困境。
"However, the phenomenon of" Petition peak "has not been weakened with this new regulations promulgation." Faced with this situation, the Petition system is facing unprecedented difficulties.
本文以基层信访系统作为切入点，基于具体实际进行微观分析，提出对信访制度设计的若干思考。
This thesis takes the grass-roots letters and visits system as a starting point. We analyze the concrete reality in this system and put forward several opinions on its design.
正是在这样的社会背景下，信访制度被赋予了前所未有的权利救济期许，制度呈现出难以承载的尴尬。
It is in this social context, the petition system has been entrusted with the right to an unprecedented relief promised system has difficulty carrying out the embarrassment.
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