本文就图书馆如何为读者提供优质服务，一个优秀馆员的基本素质，使用文明语言及以德服务等方面做一阐述，希望能在做好为读者服务工作方面有些帮助。

This paper mainly elaborates how to serve readers well with civilized languages and morality, what are the basic qualities of an excellent librarian, and how to provide high-quality services.

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让我们行动起来，人人都来自觉地使用文明礼貌语言。

Lett us act, that everyone is consciously using the language of courtesy and manners.

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但谁又能保证他们绝不使用不文明语言？

But who guarantee that they never use foul language?

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