现代企业经营导向已经转向客户服务。优质服务是优秀企业的一大标志。掌握本书提供的客户服务的概念,过程与方法,让企业经营者的事业鹏程万里。
高层人员必须订立清晰明确的优质服务策略,并以身作则,带领中层人员与职员朝共同目标进发。
The top management must have clear and specific strategies for achieving quality customer service and must lead its team of staff to work towards the same goal.
公司对市场营销策略实施的是注重实用、优质服务和双赢互惠的原则。
Company's marketing strategy is to focus on practical implementation, quality service and win-win principle of mutual benefit.
目前,梅赛德斯·奔驰正在通过多元化的产品策略和全球标准的优质服务,满足中国市场日益增长的客户需求。
With its diversified product portfolio strategy as well as global standards of star service, Mercedes-Benz strives to meet the discerning needs of customers.
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