这个概念并不意味着企业是仁慈的，也不意味着消费者的满意度要高于公司的利润。
This concept does not imply that business is benevolent or that consumer satisfaction is given priority over profit in a company.
没有满意的顾客，企业也不可能生存。
Without satisfied customers, companies cannot survive either.
在一个变化不快的世界里，这种方式能使企业得到满意的结果。
In a world that doesn't change very quickly, this approach will generally produce satisfactory results.
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