哈佛商学院的三位教授詹姆斯·赫斯科特（James Heskett）、小厄尔·萨赛（Earl Sasser）和莱恩·史科莱斯格（Leonard Schlesinger），通过价值利润连来说明，企业必须关注于为员工、顾客、投资者、供应商以及其他的利益相关者提供最大化的价值。
通过引入价值和价值交换的概念，深入探讨了服务利润链运作的内在机理及影响因素。
By introducing the concepts of value and value exchange, the internal mechanism of service-profit chain and its impact factors are examined.
阐述了过剩经济条件下利润在价值链上转移的四种趋势，用经济学原理分析了利润转移的内在机理。
The paper expounds the four trends of profit shift on the value chain in a surplus economy, and analyses the internal mechanism of profit shift in the light of principles of economics.
其次对价值链、服务价值链、银行服务价值链、服务利润链等概念进行了明确，阐述了该课题的现实意义和理论依据。
Secondly, the value chain, value chain services, banking services value chain, the service profit chain concept of a clear, expounded on the subject practical and theoretical basis.
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