卓越：以顾客的需求为出发点，用卓越的品质和卓越的服务满足顾客的需求。
Excellence: customer demand as the starting point, with excellent quality and excellence of services to meet the needs of customers.
以满足顾客需求为研究的出发点，建立了基于价值流的成本控制体系，提出了相应的成本控制措施和方法。
Starting with the research on the satisfaction of customer demands, the paper established a cost control system based on value stream and proposed the corresponding cost control measures and methods.
在阐述识别顾客需求的一般流程的基础上，以顾客需求竞争属性分析为出发点，建立顾客需求识别的一般模型———CEO EIM模型。
Based on describing the general process of identifying customers demand, the CEOEIM model on the foundation of competitive character analysis of customers demand is established.
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