以顾客为主的服务作业 customer-focused service operation
桑顿解释说，若有超过五位顾客在等待同一本书，NYPL(纽约公共图书馆)将自动购买其阅读许可——如此创造了一个以顾客为主导的馆内收藏系统。
Thornton explained the NYPL automatically purchases licenses for a given title if there are more than five patrons waiting for it - creating a systematic approach to a user-curated collection.
也许会让顾客们无法知道我们的重要核心产品是何种，但本公司的重要核心就是毛线，本公司的服装较以毛衣为主。
Perhaps not let customers know that our core product is what important, but the core of the companys important is that wool, the clothing company based than the sweater.
本研究以手机产业为例，顾客满意为主，探讨品牌手机专业功能、品牌手机外型设计、顾客满意、品牌信任与品牌忠诚间之关系。
This research, focusing on the mobile-phone industry, examines the impact of the product's function and outer design on customer satisfaction, brand trust and brand loyalty.
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