...有专家认为，现在是供大于求的顾客主导时代，顾客可以很容易在不同的服务提供者之间切换，仅仅满足客户（Customer Satisfaction, CS）的需求已经难以留住顾客，那些给顾客以惊喜(Customer Delight, CD)的组织才获得了顾...
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如果你是一个“好的设计师”，那么在你的工作清单上，“满足用户而不是客户的需求”的排名应该是非常靠前的仅仅比“用一下我刚找到的酷酷字体吧！”的排名要低那么一点点。
If you're a good designer, fulfilling the users' needs is probably pretty high on your list (just behind "using that cool new font I found").
基于过去几年我们对数字新闻传播和消费的了解，我们知道通讯社的比赛不再是仅仅满足商业客户的需求了。
Based on all that we've learned about digital news distribution and consumption over the past few years, the game for agencies is no longer just about satisfying business customers.
illlustration很久之前it业界就知道，仅仅创造满足客户需求的产品并不能保证长久的成功。
IlllustrationThe IT industry learned a long time ago that creating products that merely satisfy customers is not a guarantee for long-term success.
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