正式投诉的性质无法清晰地表明，这些投诉是否基于人际矛盾，还是属于其他类型。
The nature of the formal complaints gives no indication of whether they were conflict-based or of another type.
单纯的投诉数量的减少并不意味着人际矛盾是由讲习班防止的，也不意味着是由进行积极聆听的员工防止的。
A simple reduction in complaints does not mean that conflict was prevented by the workshops or by workers engaging in active listening.
有损害的因素有：焦虑、抑郁、人际矛盾和心理支持的丧失、处罚和失败及采用自责、退避、幻想的应付方式。
Impaired factors were anxiety, depression, interpersonal contradiction, losing psychological support, punishment, failure and coping styles of self-blame, escape and fancy.
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