Jones-Evans.女士声称，Lloyds TSB同样因此得以关闭其11个人工呼叫中心中的一个，这又能带来“极有吸引力”的成本节约。
Lloyds TSB has also been able to close one of its 11 manned call centres, reaping “very attractive” cost savings, says Ms Jones-Evans.
音乐家们称其为呼叫和应答互动，作为机器人和人工智能，这很合适。
So, this is what musicians called a call and response interaction, and it also fits very well, robots and artificial intelligence.
然后在系统设计和分析上对呼叫中心的开发进行了一般化的抽象，采用模块化的思路较好的解决了呼叫接入、人工座席调度等抽象问题的具体实现。
Then we abstract the analyze and implementing process of Call Center, Using modular method to solve the abstract problems, such as call access and agent schedule.
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