英语培训；顾客感知服务质量；交互质量；服务质量差距。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
本文从服务质量的关键要素交互质量入手，探讨改善服务质量的途径和方法。
This article start from the key elements of the service quality that is interaction quality, do the exploration of ways and met.
本文从服务质量的关键要素交互质量入手，探讨改善服务质量的途径和方法。
This article start from the key elements of the service quality that is interaction quality, do the exploration of ways and methods to improve the service quality.
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