为客人提供高质量的服务。
保证使用部门的标准程序，通过电话为客人提供高质量的服务。
Ensure that all calls are consistently delivering a high level of service and using the tools and techniques of the hotel set out in the department HID's.
确保随时为客人提供最高质量的服务和产品。
Ensure highest standards of service and product quality is provided to guests at all times.
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