是否根据业务繁忙时间段来调整服务台值班人员的数量？
Do the number of staff working on the Service Desk change in times of peak load?
兰格·维茨补充道：“就算医疗业务因时间限制和财政压力而格外繁忙，两分钟的倾听时间也应该抽得出来，而这对将近80%的患者来说已经足够了。”
"Even in a busy practice driven by time constraints and financial pressure, two minutes of listening should be possible and will be sufficient for nearly 80 percent of patients," Langewitz added.
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