大三大四的课程是最重要的，以专业为中心的学习真 正开始，老师与学生互动的研究教学开始密集。
Second two years are the most important, where the majority of major centered learning and professor-student interaction occurs.
课程体系是以实现专业培养目标为中心，按照专业知识的内在联系组合而成的知识系统。
Curriculum setups aim to carry out the prescribed educational objective and base themselves on the internal relationships of the courses concerned.
客户服务管理专业学习管理呼叫中心和其他的客服设施，以确保服务质量。课程涉及很多，包括计算机软件和客户行为等。
Students in this major prepare to manage call centers and other customer-service settings, ensuring quality service. They study everything from computer software to customer behavior.
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