当孩子两岁时，研究人员将他们与父母在家里自由玩耍的过程录制下来，记录下他们所有的谈话。
When the children were 2, researchers videotaped them at home in free-play sessions with both parents, recording all of their speech.
所记录的数据能显示这些员工是在和谁沟通，他们站着时与沟通对象距离有多远，谈话的语调如何。
The data showed who a person interacted with, how close they were standing to them and the tone of their conversation.
通常情况下，当我们与对方进行关键谈话时，如果他们出现抵触反应，这并非是因为他们性格上存有缺陷，而是因为我们缺乏技巧。
More often than not, when people react defensively when we broach a crucial conversation with them, the problem was not their lack of character, it was our lack of skill.
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