发现并解决一般的客户关心的问题。
Has identified and resolved common customer problems, issues or concerns.
Web 服务的客户往往要比一般的客户端-服务器体系结构中的客户要多些；因此在 Web 服务体系结构中，客户端就要做更多的工作，比如缓存。
Web service clients tend to be richer than clients in a typical client-server architecture; thus, in a web services architecture, the client can do more work, such as caching.
客户服务部的员工一般都是兼职者。
Customer service departments are often staffed by part-timers.
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