上百个来电者堵塞了总机一个多小时。
Hundreds of callers jammed the switchboard for more than an hour.
如果那个人在的话，就说你会把来电者转给他们。
If the person is available, say that you will put the caller through to them.
在任何一种情况下，你都需要留下来电者的一些信息，比如他们的名字或公司。
In either situation, you will also need to get some information about the caller, such as their name or company.
如果你的口音很重，比如波士顿口音，你可以告诉来电者。
If you have a very strong accent, say Boston accent, you could say to the caller.
它可以实时显示来电者身份。
It works in real time and it's a mobile caller ID displayer.
我需要它帮我过滤来电者。
忘了查来电者的身份。
我以铃声的不同判别来电者的身份。
(对来电者说)对不起Wood先生，让您久等了。
来电者：谢谢你的帮助。
原因：问候是与来电者建立和谐关系的第一步。
Why: the greeting is the first step in building rapport with the caller.
她尽量不使用电话，只接听一些表明了来电者身份的电话。
She avoids using the telephone and only answers calls that have been booked in advance so she knows who she is talking to.
公司接听电话的方式将建立起来电者对公司的第一印象。
And the way you answer your company's phone will form your customer's first impression of your business.
根敦说他回复了其中的一些电子邮件，还试图向一些来电者解释这个误会。
Gendun says he's responded to some of the emails, and even tried to talk to some of the callers to explain they're misinformed.
如果你接起电话，就表示这个来电者要比眼前的这个谈话更重要。
X By answering the phone, you have just shown that the unknown caller is more important than the current conversation.
voitenko听上去明显很害怕，他说他不知道这个神秘来电者的身份。
Sounding distinctly frightened, Voitenko today said he did not know the identity of his mystery caller.
这就像一个简单的电话，但在这一个甚至可以看到来电者在屏幕上。
It's like a simple phone but in this one can even see the caller on the screen.
如果来电者在与预定部通话前须听等候音乐，不应该持续超过20秒。
If the caller has to listen to a recording before speaking to the reservation agent, this should not last more than 20 seconds.
接听电话时遵循以下的小贴士，这将使来电者确信自己正与一家成功的企业打交道。
These phone answering tips will ensure that callers know they're dealing with a winning business
他说，来电者一开始时越紧张或越懊恼，当他找到解决方法时他们就越高兴。
The more stressed or frustrated callers are at the outset, the happier they are when he finds a solution , he says.
它们能够从声音中识别出来电者的生气语调，并据此做出反应——通常是把电话转接给经理。
They can detect anger in a caller's voice and respond accordingly - usually by routing the call to a manager.
他说自己每个月都会接到一百多个电话，来电者想知道买到假货后如何获得赔偿。
Every month, he says, he receives more than a hundred phone calls from people curious about how to get compensation from a fake product.
如需进一步的协谈及辅导，征得来电者同意，转介教会牧者或专业辅导中心跟进。
For further counseling is needed, with the consent of the caller, refer to pastors or professional counseling services.
来电者：谢谢你的好意，不过能不能请你推荐另一间也位于世贸中心附近的饭店呢？
Caller: Thank you. That's very kind of you. But could you recommend me another hotel which is also near the World Trade Center?
来电者：谢谢你的好意，不过能不能请你推荐另一间也位于世贸中心附近的饭店呢？
Caller: Thank you. That's very kind of you. But could you recommend me another hotel which is also near the World Trade Center?
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