是否有书面的客诉处理程序，包括步骤及职责？
Is there a documented procedure for handling of complains, including clearly defined steps and responsibility?
作为门店值班经理处理客诉及突发情况。
As a duty manager, I also handle customer complaints and sudden cases.
客服工作人员亲切、耐心接听来点咨询，积极、主动地处理客诉异常，及时跟踪问题处理结果。
The customer service members receive advisory calls with kindly and patiently, actively dealing with complaints, and track the results of the disposal in time.
客服工作人员亲切、耐心接听来点咨询，积极、主动地处理客诉异常，及时跟踪问题处理结果。
The customer service members receive advisory calls with kindly and patiently, actively dealing with complaints, and track the results of the disposal in time.
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