为什么大堂副理要寻求安全部的帮助？
Why should the Assistant Manager call Security for assistance?
在遇到问题时，为什么需要找大堂副理帮助？
Why do I need to call the Assistant Manager for help if I have a problem?
先生，对不起，我会通知大堂副理就此事和您联络。
I'm sorry, Sir. I will inform the Assistant Manager, so he will contact you as soon as possible.
大堂副理是否在大堂内迎候客人、帮助客人解决问题？
Is the AM in the lobby greeting guests and solving guests problems?
大堂副理是唯一能够检查登记卡并在登记卡签名的人吗？
Is the Assistant Manager the only person to check and initial the registration card?
检查OK房，及客户拜访，并通过大堂副理日志向经理反馈。
Check OK room, follow up guest visit, report(feedback) to the FO manager via AM logbook.
□ □大堂副理是否在大堂内迎候客人、帮助客人解决问题？
Is the AM in the lobby greeting guests and solving guests problems?
如果房间反锁且没有人接听电话，大堂副理和保安和楼层主管一起进入房间。
If the room is double locked and there is no reply to the phone, the Assistant Manager, Security Staff and the Floor Supervisor should enter the room together.
阅读大堂副理日值和经理总值记录簿，并针对值班中涉及的问题进行重点讲评和指示。
Read the daily memo of the vice court manager and the minute book of the manager generally on duty and make comments and instructions upon the problems found.
大堂副理需要成为有实际行动能力的经理级别，并于不同部门繁忙期间能够给予合适的帮助。
M. is also expected to be a "hands-on" Manager. By this, we expect that they be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy.
如果不能充分证实客人身份，请大堂副理帮助，并把情况告知大堂副理(不能当着客人的面)。
If the guest may not be identified satisfactorily, call the Assistant Manager for help and explain the situation (not in front of the guest).
对所有的异常事件或陌生人保持警惕以及报告给大堂副理或保安部以确保客人安全和免受打扰。
Be alert of any unusual incidents or strangers and report to Dutymanager or Security to ensure guests safety and privacy.
确保所有客人的租车需求达到满足。如果为能安排车辆，应及时与大堂副理联系以便妥善安排。
Ensure all guest requests are met. If not contact directly the AssistantManager to make other arrangements.
除遇发生火警等紧急情况外，执行巡查任务的保安员必须在大堂副理或服务员的陪同下，方可进入客房。
Except a fire emergency, security guard who is patrolling can enter in guest room only with guest Service Manager house keeper.
如果换房时客人不在场，行李生要和大堂副理及保安员一起到指定的房间将行李搬至前台指定的新的房间。
For room change without guest present, Bellman should accompany with the Assistant Manager and Security Officer for transferring baggage to the new room assigned by the Front Desk.
如果换房时客人不在场，行李生要和大堂副理及保安员一起到指定的房间将行李搬至前台指定的新的房间。
For room change without guest present, Bellman should accompany with the Assistant Manager and Security Officer for transferring baggage to the new room assigned by the Front Desk.
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