上百个来电者堵塞了总机一个多小时。
Hundreds of callers jammed the switchboard for more than an hour.
如果那个人在的话，就说你会把来电者转给他们。
If the person is available, say that you will put the caller through to them.
在任何一种情况下，你都需要留下来电者的一些信息，比如他们的名字或公司。
In either situation, you will also need to get some information about the caller, such as their name or company.
如果你的口音很重，比如波士顿口音，你可以告诉来电者。
If you have a very strong accent, say Boston accent, you could say to the caller.
我需要它帮我过滤来电者。
她尽量不使用电话，只接听一些表明了来电者身份的电话。
She avoids using the telephone and only answers calls that have been booked in advance so she knows who she is talking to.
来电者：是的，我想在九月二十四日预订一间双人房。
Caller: Yes, I'd like to reserve a double room on September 24th.
根敦说他回复了其中的一些电子邮件，还试图向一些来电者解释这个误会。
Gendun says he's responded to some of the emails, and even tried to talk to some of the callers to explain they're misinformed.
如果你接起电话，就表示这个来电者要比眼前的这个谈话更重要。
X By answering the phone, you have just shown that the unknown caller is more important than the current conversation.
voitenko听上去明显很害怕，他说他不知道这个神秘来电者的身份。
Sounding distinctly frightened, Voitenko today said he did not know the identity of his mystery caller.
商人，正越来越多地购买新的机器连接到电话和分析来电者的声音。
Businessmen, in increasing Numbers, are purchasing new machines that hook up to the telephone and analyze a caller's voice.
如果来电者在与预定部通话前须听等候音乐，不应该持续超过20秒。
If the caller has to listen to a recording before speaking to the reservation agent, this should not last more than 20 seconds.
接听电话时遵循以下的小贴士，这将使来电者确信自己正与一家成功的企业打交道。
These phone answering tips will ensure that callers know they're dealing with a winning business
如果来电者使用移动电话拨打电话，然后打电话者可能会收到定制短信。
If the caller USES a mobile phone to make the call, then the caller may receive a customized SMS message.
他说，来电者一开始时越紧张或越懊恼，当他找到解决方法时他们就越高兴。
The more stressed or frustrated callers are at the outset, the happier they are when he finds a solution , he says.
它们能够从声音中识别出来电者的生气语调，并据此做出反应——通常是把电话转接给经理。
They can detect anger in a caller's voice and respond accordingly - usually by routing the call to a manager.
他说自己每个月都会接到一百多个电话，来电者想知道买到假货后如何获得赔偿。
Every month, he says, he receives more than a hundred phone calls from people curious about how to get compensation from a fake product.
如需进一步的协谈及辅导，征得来电者同意，转介教会牧者或专业辅导中心跟进。
For further counseling is needed, with the consent of the caller, refer to pastors or professional counseling services.
盖恩斯告知电话那一端的神秘来电者，他已经准备了一个备用计划，而且将会在同一天进行实施。
Gaines informs the mystery caller that he has a backup plan that will be put into effect the same day.
最后提供帮助的问询则给予来电者进行交谈的机会，它显示出提供帮助的坦诚性及意愿。
The last question offering to assist gives the caller the opportunity to open the conversation. This question displays an openness and willingness to help.
原因：以使来电者知道他正跟正确的人通话并对预定有信心、同时感受预定部的专业性。
Why: in order for the caller to know he is speaking to the right person and to be confident about his booking and the professionalism of the reservation department.
如果公司无法提供现货或服务，应将可以替代的现货或指定产品的进货日期告诉来电者。
If a product or service is unavailable, the caller should be told what possible substitute is available or when the desired item will be back in stock.
如果来电为英语，但酒店的问候为当地语言的，应最低限度地保证来电者清楚酒店的名称。
If the call is made in English but the hotel greeting is in local language, the caller should at minimum clearly identify the hotel name.
如果你的口音很重，比如波士顿口音，你可以告诉来电者——嗯，你看，你能通过我说话的方式听出来。
If you have a very strong, say Boston accent, you could say to the caller - well, ya know, you could tell by the way I talk.
当进入的语音或视频来电者在特定的列表或电话簿是，有可能的八个办法来处理他们的呼声。
When an incoming voice or video callers are in a specific list or phonebook, there are possible eight methods to handle their calls.
当进入的语音或视频来电者在特定的列表或电话簿是，有可能的八个办法来处理他们的呼声。
When an incoming voice or video callers are in a specific list or phonebook, there are possible eight methods to handle their calls.
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