内容摘要：21世纪已经进入服务经济时代。
Content abstract: the 21st century already entered the service economical time.
在服务经济时代，企业之间竞争的焦点之一是服务。
In service economy era, one of the focuses of competition between enterprises is service.
“以客户为中心，为客户创造价值”成为服务经济时代的显著标识。
The stand point of "customer central "and "creating value for customer "has become the mark of service economy period.
服务补救对保险客户忠诚度的影响内容摘要：21世纪已经进入服务经济时代。
Service recovery to policy holder loyalty influence the 21st century already entered the service economy time.
随着服务经济时代的来临，服务已经成为企业建立、增强和保持竞争优势的有力武器。
With the service economy epoch coming, service has been the mighty weapon for building, improving, holding competition preponderance.
服务经济时代正在来临，服务产品的特性决定了我们应以一种全新的视野来对其关注和审视。
With the arrival of the service economy, the special characteristic of the service product determines that we should focus on it with a new view.
随着服务经济时代的来临，服务业开始扮演越来越重要的角色，服务管理理论研究也迅速走向前沿；
Nowadays service industry is playing a more and more important role, so much concern is given to the management of services.
随着服务经济时代的到来，服务企业面临着愈加激烈的竞争环境，每个企业都在寻求保持长盛不衰的方法。
With the arrival times of service economy, service enterprises are facing the keen competition environment, and every one is seeking for the way to survive forever.
随着服务经济时代的到来，顾客追求的产品或服务不再停留在物美价廉的层次，而是越来越关注服务质量。
With the arrival of the era of service economy, the customers no longer stay in seeking cheap price and high quality products or services, but are more concerned about service quality.
社会经济形态正在从商品经济、服务经济向体验经济时代迈进。
Social economy type is going from commodity economy, service economy to experience economy age.
社会经济形态正在从商品经济、服务经济向体验经济时代迈进。
Social economy type is going from commodity economy, service economy to experience economy age.
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