You can either ignore a customer's complaint or be ready to do handsprings to resolve service failure.
你要么不理睬顾客的抱怨，要么准备和顾客协商来解决服务质量差的问题。
So far at home and abroad, service recovery studies are on service failure occurred after the remedial actions.
至今国内外在服务补救的研究中，都是关于服务失败发生后的补救行为。
Even if the contract specifies some type of remediation for service failure, you can apply leverage to negotiate better terms.
即使是合同上已经规定了服务故障时候的补救措施，您还是可以与对方重新谈判以获得更有利的条款。
Service failure occurs inevitably in hotels. Therefore, it is important to make up for the service failure the competitive market.
服务失败在酒店服务中是不可避免的，因而在激烈的市场竞争中服务修复对于酒店业更显得突出和重要。
Following problem is that no matter how perfect service it is, service failure is inevitable and service recovery can not be avoided.
随之而来的问题是再完美的服务，服务失误不可避免，服务补救不容回避。
Service failure decreases customer satisfaction and destroys customer loyalty, which doesn't mean that the company will certainly lose customers.
服务失败会降低顾客的满意度和忠诚度，但这不等于企业就一定会失去顾客。
The complaint about the tourism service failure is divided into kernel service complaint, service attitude complaint and special demand complaint;
本研究中旅游业服务失误的原因分为核心服务抱怨、服务态度抱怨和特殊需求抱怨；
Loosely coupled Web services are seen as a better alternative; a Web service failure doesn't disable the entire system, provided a failover Web service server is in place.
松散耦合的WebServices可以视为更好的替换方法；只要提供了备用的故障转移WebServices，某个Web Services的故障就不会让整个系统无法使用。
To reverse the service failure caused by customer churn, and the consequences of decline in corporate profits, service recovery has become an indispensable strategic choices.
为扭转服务失误造成的客户流失和企业利润下降的后果，服务补救便成为企业不可或缺的策略选择。
The important conclusions include: the first, the rate of complaining to employee or manager is very low and the rate of customer defection is very high after service failure;
重要的研究结论包括：第一，顾客向企业员工或管理层抱怨的比例非常低，顾客在遭遇服务失误后的流失率非常高；
At first, this paper has reviewed the theory about the service guarantee, service failure, service recovery, customer trust, affective commitment, repurchase intention and "Word-of-Mouth".
本文首先对服务承诺、服务失误和服务补救、补救后满意度、顾客信任、情感承诺、重购意向和口碑传播等相关理论作了回顾。
Therefore, any failure during processing of the service request at the responder_s side results in the request waiting for processing or the response waiting to go out, but no in doubt states.
在任何一个远程服务请求的故障发生之后，该应用将不得不包含逻辑来评估远程处理的可能状态，从而决定是否重新发出请求，等等。
In the distributed environment, CPU utilization must be balanced against expected peak load, hardware failure and defined Quality of Service requirements.
在分布式环境中，CPU的利用率必须在预期的最大负载、硬件故障和已定义的服务质量要求之间平衡。
If it cannot locate the requested service, it responds back to SOAP client with request failure.
若没有查找到所请求的服务，它将请求失败返回给SOAP客户机。
Therefore, this adapter becomes the physical address behind the floating address of the service adapter when a failure happens.
因此，当发生故障时，该适配器就成为服务器适配器的浮动地址背后的物理地址。
By aggregating and merging the FOAF files, you can achieve the same effect as operating a centralized directory service, without any of the issues of single points of failure or control.
通过聚集和合并FOAF文件，您可以获得同操作集中式目录服务相同的效果，而没有单点故障或单点控制的任何问题。
Upon completion of all jobs, the service can notify the requestor of the completion (or failure) of the overall logical job.
所有作业完成后，服务可以通知请求程序总体逻辑作业是成功完成还是失败。
If a failure occurs during invocation of a compensation service, compensation processing for this process is stopped and needs human interaction to be restarted.
如果在补偿服务的调用过程中发生失败，流程的补偿进程将被停止，并需要人工交互来重新启动。
Furthermore, depending on the nature of the communication failure, other managed tasks within the application server can be experiencing the same nonresponsiveness of the service.
而且，根据通信失败的性质不同，应用服务器内的其他托管任务可能会遇到相同的服务停止响应问题。
An SLA can be either very general or extremely detailed and generally includes the steps that should be taken by the service provider and the client in the event of failure.
SLA内容可以非常宽泛，也可以非常的详细，并且通常包括服务提供商和客户在出现故障时应当采取的步骤。
The runtime support uses this retry to automatically resend the request to a service that responds with a failure.
运行时支持使用此重试将请求自动重发到响应为故障的服务。
The group leader has a succession plan in the case of a failure (this again is dependent on the group communication service provider).
在失败时(这同样依赖于组通信服务提供者)组长有相应的继任者。
The intermediary itself can become both a bottleneck and single point of failure for the service invocation.
中介体将成为服务调用的瓶颈和唯一的失败点。
Many people have never heard of palliative care, a comprehensive service that aims to relieve suffering in people with serious illnesses, such as cancer, lung disease or kidney failure.
很多人对姑息治疗法闻所未闻，这是一种综合一系列治疗的疗法，旨在帮助身患癌症、肺病或肾衰竭等重病的人减轻痛苦。
Generally speaking, compensation is the means of reversing the effects of a service invocation in case of a later failure.
一般而言，补偿是为了防止后续的错误而对服务调用结果进行回滚处理的一种手段。
A SLA can be either very general or extremely detailed, and it generally includes the steps that should be taken by the service provider and the client in the event of failure.
SLA要么非常笼统，要么非常详细；它通常包含故障发生时服务供应商和客户应该采取的步骤。
The event channel performs the task of calling the business service and notifying any listeners subscribed to the event channel of the event's successful completion or failure.
事件通道将执行调用业务服务和向订阅事件通道的所有侦听程序通知事件成功完成还是未能完成两项任务。
Public management of any undertakings and concerns unavoidably results in financial failure and poor service.
对任何企业和商号的集体管理都会不可避免地导致财务上的失效和服务提供上的贫乏。
How can we guarantee high-availability, eliminate single points of failure, and make sure that we meet our customer's SLAs (Service Level Agreement)?
如果保证高可用性和消除单点故障，如何确保我们能满足客户的SLAs (ServiceLevelAgreement) ？
An idempotent business service that fails with a concurrency related failure can be retried.
由于并发相关操作的失败而导致失败的等幂业务服务可以重试。
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