And here's where you have to take off your programmer or scripter hat, and put on your user hat.
这就是您为什么必须摆脱您的程序员或脚本设计人员身份，用户的角度来考虑。
'Abraham,' she said to her little brother, 'do you put on your hat - you bain't afraid?
“亚伯拉罕，”她对她的小弟弟说，“把帽子戴上，害不害怕？”
Hear them out. Repeat back to them what you heard. You can put on your "fix it" hat later. Only if asked!
听他们说完，重复你听到的内容，最后你可以作补充(只是在对方要求你的情况下)。
Hear them out. Repeat back to them what you heard. You can put on your "fix it" hat later. Only if asked!
听他们说完，重复你听到的内容，最后你可以作补充(只是在对方要求你的情况下)。
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