They use their time to help others so even if you are angry because you can't solve some problem, please, calm down and then post your question, to avoid aggressive and abusive language.
他们利用自己的时间来帮助其他人，因此即使您因为不能解决问题而非常生气，请冷静下来然后再发送您的邮件，这样可以避免使用挑衅的和谩骂的语言。
Please contact us immediately, providing us your order no, reason for exchange, image of defective item if possible, we will seek the best solution to help you solve your problem.
请马上联系我们，告诉我们您的订单问题，如：订单没有收到、物品缺损。我们将寻求最好的解决办法，以帮助您解决问题。
The problem is that I went to many forums in the post did not solve, please help!
这个问题是我在去了很多论坛后也没解决的，请大家帮忙！
'Please, you're not helping by making this personal. I want to help us solve this problem too. '
请了解，你这么针对个人对这事情的解决没有好处，我也希望帮忙一起解决这问题。
Or what has the desire and ideas, please contact the company with me, my company within 24 hours to help you solve.
或有什么愿望和想法，请及时与我公司联系，我公司在24小时内帮您解决。
I have not received my package exactly by now, please help me to refund it or you have any other way to solve it? If you can't, I think I only to complain to bbb. org.
我确实至今没有收到我的包裹，请帮忙安排退款，或者你们有一些其他的方式可以解决？
I have not received my package exactly by now, please help me to refund it or you have any other way to solve it? If you can't, I think I only to complain to bbb. org.
我确实至今没有收到我的包裹，请帮忙安排退款，或者你们有一些其他的方式可以解决？
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