Find out what the offense was before apologizing, or risk making things worse by coming off as patronizing.
找出自己究竟是什么地方冒犯了对方，不要盲目地道歉或者去以恩人的姿态自居。
Apologizing is always the right and smart thing to do-whether or not the person making the apology is actually being genuine.
道歉始终是明智之举，无论道歉的人真诚与否。
Then, instead of apologizing and making it better, that person may say or do something even worse.
接着，不是道歉或做一些补救，他们越说越错，越做越糟。
Then, instead of apologizing and making it better, that person may say or do something even worse.
接着，不是道歉或做一些补救，他们越说越错，越做越糟。
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