Then, the customer knowledge in ECCRM (electronic commerce customer relationship management) is classified as informational knowledge, operational knowledge and tacib knowledge.

提出将ECCRM中的客户知识分为三类，即客户信息知识、客户操作知识和客户隐藏知识；

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Then, the customer knowledge in ECCRM (electronic commerce customer relationship management) is classified as informational knowledge, operational knowledge and tacib knowledge.

提出将ECCRM中的客户知识分为三类，即客户信息知识、客户操作知识和客户隐藏知识；

youdao